FAQs

A Tramper is an ‘all-trerrain’ mobility scooter specially designed for exploring the countryside. It can be used on unsurfaced footpaths and tracks and across open ground. Gradients of up to 1 in 4 (25%) are comfortably managed. Watch the video for a full Tramper introduction: How To Use A Tramper - Video

Tramper hire is available to Outdoor Mobility members. You can sign up for a membership here: Membership You can also sign up when you book your first Tramper adventure: Book Online You have a number of membership options: Single Use Membership - £3 A single trip membership. Taster Membership - £5 A two-week taster membership. Membership - £15.00 An annual membership. 'Friends' Membership - £30.00. An annual membership + annual donation. 'Patrons' Membership - £10.00 per month. A monthly donation + membership. Some hire sites may choose to charge an additional fee at their discretion. It is best to check with individual sites directly before you book. Where there is a charge, it should be no more than £2.50/hour.

Go to our Membership page and select your membership plan. Membership Page If you think the scheme is suitable for you, you can go on to complete your membership registration on-line. Congratulations! You are ready to book your first Tramper adventure. Book Online Attend the site and ensure you have the following: Proof of your booking, such as a copy of your booking confirmation email or booking reference number Some form of ID with your name on it, such as a debit card. Please note, this does not need to be photographic ID Attend the site approximately 15 minutes before your first booked slot. This will give the staff and you time to go through the Tramper user training so that you feel confident and safe using the Tramper. You can then use your username and password to log-on to the Tramper booking system to book future Tramper adventures

Go to our Membership page and select your membership plan. Membership Page If you think the scheme is suitable for you, you can go on to complete your membership registration on-line. Congratulations! You are ready to book your first Tramper adventure. Book Online Attend the site and ensure you have the following: Proof of your booking, such as a copy of your booking confirmation email or booking reference number Some form of ID with your name on it, such as a debit card. Please note, this does not need to be photographic ID Attend the site approximately 15 minutes before your first booked slot. This will give the staff and you time to go through the Tramper user training so that you feel confident and safe using the Tramper. You can then use your username and password to log-on to the Tramper booking system to book future Tramper adventures

You have a number of membership options: Single Use Membership - £3 A single trip membership. Taster Membership - £5 A two-week taster membership. Membership - £15 An annual membership. 'Friends' Membership - £30.00. An annual membership + annual donation. 'Patrons' Membership - £10.00 per month. A monthly donation + membership. You can sign up for a membership here: Membership You can also sign up when you book your first Tramper adventure: Book Online

No. You do not have to be ‘registered’ as disabled, or have a Blue Badge, or disclose anything relating to a disability to become a member and use the Tramper. The scheme is open to anyone who has difficulty walking, whether due to a temporary or permanent mobility impairment.

The safety of our members and other visitors and staff at hire sites is very important to us. We have a couple of health related statements for you to confirm before you purchase your membership, that will determine if the Tramper scheme is suitable for you. Please read the statements through carefully, as they form part of your Terms and Conditions with us, before completing your membership purchase. The statements are: * I weigh no more than 159kg/25 stones. * I can read a vehicle number plate from a distance of 6 metres and have no significant visual impairment that would prevent me from reading safety signs, avoiding obstacles or other hazards. * I have enough upper body strength, upper limb mobility and hand dexterity to grip both Tramper handlebar grips securely and operate the twist grip. * I have sufficient learning abilities to understand information presented by the instructor, be able to operate and safely control the Tramper, identify and avoid hazards, and to react to changes in the surrounding environment. You are the best judge of your own ability. Unfortunately, for safety and insurance reasons not everyone will be able to join the scheme.

Anyone aged 14 and over with permanent or temporary mobility difficulties can become a member and use a Tramper. Please note: If you are under 18, your parent or guardian must provide photo ID and accompany you for the Tramper training and each site visit.

Trampers can be used at our Outdoor Mobility partner hire-sites. Your membership also gives you access to Trampers provided by our partners, Countryside Mobility, in the South West. Please take a look at our Locations Pages for current Tramper hire sites. Our Trampers are available to use at the hire sites, on routes we have assessed safe and suitable for a Tramper. For your safety and insurance purposes we ask that you do not take the Tramper off the route.

Outdoor Mobility Trampers are available to hire only at the locations and routes we have specified here, on our website. We do not offer Trampers to be taken away for use elsewhere. We are sure that you will find an amazing place to enjoy among the locations we offer, and we are continually working to find you more places to access with a Tramper. Visit our Locations Pages.

Sites listed on this website have been thoroughly checked by Outdoor Mobility to make sure they are safe for you to use with a Tramper. When you visit a site, you will be given a map showing which paths or areas of the site can be accessed with the Tramper and site staff will explain any areas that cannot be visited. The paths are also usually way-marked. When you take the Tramper out, staff will give you a phone number to call should you have any problems, so please take a mobile phone with you. Where the mobile signal is poor you will need a companion with you to assist, or go and get help should something happen. We ensure that each site has a system in place to deal with breakdowns or any other issues. This means that they can quickly get to you or get you back to where you started in the very unlikely instance that you have a problem.

The Tramper training is designed to make sure you have the skills and confidence to safely operate the Tramper: Staff at the hire site will give you the training The training lasts approximately 5-10 minutes The staff member will demonstrate all the controls of the Tramper to you and make sure you are confident operating the Tramper Once you have had your training you can use the Tramper at any of our participating locations.

You should have sufficient upper body strength, upper limb mobility and hand dexterity to grip both Tramper handlebar grips securely and operate the twist grip. The Tramper uses handlebars for steering and a single twist grip to start and stop. The Tramper has a switch, which allows you to choose which twist grip to use, left or right. The speed is controlled using a combination of a dial and a switch.

After your two-week taster membership has lapsed, you can log on to your account in “Manage your membership” and subscribe to an annual membership for only £15.

Most of the Tramper locations in our network have only one Tramper available, while some have two. This is indicated on the booking calendar. The two Trampers need to be booked individually. This means that each person who intends to use the Tramper needs to be signed up as a member and to have booked a Tramper for themselves. You can see if two Trampers are available at the same time by checking the calendar date. If the date has two similar start times (for example 10.30am and 10.31am) both Trampers are available to book. If one or both times are crossed out, the Tramper or Trampers are already booked.

Don't worry, you can re-set your password. Click the Log In sign and then "Forgot Password?". Then, enter your email address and "Reset Password". You will be sent an email link to reset your password. Please check your junk or spam folder if you don't receive this email.

No, we only offer all-terrain mobility scooters, Trampers, for use at specific outdoor locations on routes at those locations.

Yes, you can support someone else in getting a membership and to book a Tramper if they do not use a computer or have an email address. Every membership requires an email address, but it does not have to be the personal email address of the member. The email is used as the member's unique username and we will send notifications about membership or upcoming bookings to it. You can use your own email address for the person you are supporting, as long as you are not already using the email address for your own or someone else's membership with us. Please make sure that you answer the health statements and enter the rest of the details (name, address, contact telephone number) as the person you are supporting. If there just isn't a suitable email address available, please get in touch with us, as we will be able to help with this. You can contact us my email at info@outdoormobility.org, or by using the contact form on this website.

You can cancel your Tramper booking on our website. Please log in to your account with us. Click on your profile in the top-right corner of the website and choose "My Bookings" Cancel your Tramper booking Alternatively, you can also call the location where your Tramper is booked directly. You can find the contact details for all our Tramper sites on our website here: All Hire Locations | Outdoor Mobility

Yes, you can do so on our website: Please log in to your account with us. Click on your profile in the top-right corner of the website and choose "My Bookings" Select re-schedule to view the booking calendar and choose a new date/time.

If you used our website to book a Tramper in the past, you do not need to sign up again. Instead, log back into your account using your email as your username. If you cannot remember your password, you can follow the "Forgot Password" link to re-set it. (Please check your junk/spam email folder for the email link). Once, logged in, you can pay for a new membership if your previous membership has expired and then proceed to book a Tramper.

If you used our website to book a Tramper in the past, we will have your details still in our system. To check, you can try to log in on our website by using your email as your username at the top-right corner of our home page. If you cannot remember your password, you can follow the "Forgot Password" link to re-set it. (Please check your junk/spam email folder for the email link). Once you have logged in, please click on your profile and then "My Subscriptions". It will tell you if you currently have a membership with us. If you do not have a current membership, you can pay for it on-line before proceeding to make a booking for a Tramper.