top of page
Email: info@outdoormobility.org
Phone: 07843 754239
Tuesdays & Thursdays 9am-4pm
FAQs
Frequently asked questions about Outdoor Mobility

Select one of the topics below
1. What is a Tramper and who can use it?2. Where and how can I use a Tramper?3. Membership and Bookings
Go to our Membership page and select your membership plan. Membership Page
If you think the scheme is suitable for you, you can go on to complete your membership registration on-line.
Congratulations! You are ready to book your first Tramper adventure. Book Online
Attend the site and ensure you have the following:
Proof of your booking, such as a copy of your booking confirmation email or booking reference number
Some form of ID with your name on it, such as a debit card. Please note, this does not need to be photographic ID
Attend the site approximately 15 minutes before your first booked slot. This will give the staff and you time to go through the Tramper user training so that you feel confident and safe using the Tramper.
You can then use your username and password to log-on to the Tramper booking system to book future Tramper adventures
Go to our Membership page and select your membership plan. Membership Page
If you think the scheme is suitable for you, you can go on to complete your membership registration on-line.
Congratulations! You are ready to book your first Tramper adventure. Book Online
Attend the site and ensure you have the following:
Proof of your booking, such as a copy of your booking confirmation email or booking reference number
Some form of ID with your name on it, such as a debit card. Please note, this does not need to be photographic ID
Attend the site approximately 15 minutes before your first booked slot. This will give the staff and you time to go through the Tramper user training so that you feel confident and safe using the Tramper.
You can then use your username and password to log-on to the Tramper booking system to book future Tramper adventures
Tramper hire is available to Outdoor Mobility members.
You can sign up for a membership here: Membership
You can also sign up when you book your first Tramper adventure: Book Online
You have a number of membership options:
Single Use Membership - £3 A single trip membership.
Taster Membership - £5 A two-week taster membership.
Membership - £15.00 An annual membership.
'Friends' Membership - £30.00. An annual membership + annual donation.
'Patrons' Membership - £10.00 per month. A monthly donation + membership.
Some hire sites may choose to charge an additional fee at their discretion. It is best to check with individual sites directly before you book. Where there is a charge, it should be no more than £2.50/hour.
You have a number of membership options:
Single Use Membership - £3 A single trip membership.
Taster Membership - £5 A two-week taster membership.
Membership - £15 An annual membership.
'Friends' Membership - £30.00. An annual membership + annual donation.
'Patrons' Membership - £10.00 per month. A monthly donation + membership.
You can sign up for a membership here: Membership
You can also sign up when you book your first Tramper adventure: Book Online
After your two-week taster membership has lapsed, you can log on to your account in “Manage your membership” and subscribe to an annual membership for only £15.
Don't worry, you can re-set your password.
Click the Log In sign and then "Forgot Password?". Then, enter your email address and "Reset Password".
You will be sent an email link to reset your password. Please check your junk or spam folder if you don't receive this email.
You can cancel your Tramper booking on our website.
Please log in to your account with us.
Click on your profile in the top-right corner of the website and choose "My Bookings"
Cancel your Tramper booking
Alternatively, you can also call the location where your Tramper is booked directly. You can find the contact details for all our Tramper sites on our website here: All Hire Locations | Outdoor Mobility
Yes, you can do so on our website:
Please log in to your account with us.
Click on your profile in the top-right corner of the website and choose "My Bookings"
Select re-schedule to view the booking calendar and choose a new date/time.
If you used our website to book a Tramper in the past, you do not need to sign up again. Instead, log back into your account using your email as your username.
If you cannot remember your password, you can follow the "Forgot Password" link to re-set it. (Please check your junk/spam email folder for the email link).
Once, logged in, you can pay for a new membership if your previous membership has expired and then proceed to book a Tramper.
If you used our website to book a Tramper in the past, we will have your details still in our system. To check, you can try to log in on our website by using your email as your username at the top-right corner of our home page.
If you cannot remember your password, you can follow the "Forgot Password" link to re-set it. (Please check your junk/spam email folder for the email link).
Once you have logged in, please click on your profile and then "My Subscriptions". It will tell you if you currently have a membership with us. If you do not have a current membership, you can pay for it on-line before proceeding to make a booking for a Tramper.
Yes, you can support someone else in getting a membership and to book a Tramper if they do not use a computer or have an email address.
Every membership requires an email address, but it does not have to be the personal email address of the member. The email is used as the member's unique username and we will send notifications about membership or upcoming bookings to it.
You can use your own email address for the person you are supporting, as long as you are not already using the email address for your own or someone else's membership with us. Please make sure that you answer the health statements and enter the rest of the details (name, address, contact telephone number) as the person you are supporting.
If there just isn't a suitable email address available, please get in touch with us, as we will be able to help with this. You can contact us my email at info@outdoormobility.org, or by using the contact form on this website.
Most of the Tramper locations in our network have only one Tramper available, while some have two. This is indicated on the booking calendar.
The two Trampers need to be booked individually. This means that each person who intends to use the Tramper needs to be signed up as a member and to have booked a Tramper for themselves.
You can see if two Trampers are available at the same time by checking the calendar date. If the date has two similar start times (for example 10.30am and 10.31am) both Trampers are available to book. If one or both times are crossed out, the Tramper or Trampers are already booked.

bottom of page
